Movers Maida Vale Service Terms and Conditions

These Terms and Conditions set out the basis on which Movers Maida Vale provides household and commercial moving, packing, storage handling, and related removal services. By making a booking, you agree that these Terms and Conditions apply to all services supplied to you.

1. Definitions

1.1 In these Terms and Conditions, the following expressions have the meanings set out below:

a. Company means Movers Maida Vale, the provider of removal and associated services.
b. Customer means the individual or organisation requesting and accepting services from the Company.
c. Services means any removal, packing, loading, unloading, transport, storage handling, or related services provided by the Company.
d. Goods means all items, effects, furniture, equipment, and personal belongings that are the subject of the Services.
e. Premises means any property or location from or to which the Services are provided.

2. Scope of Services

2.1 The Company provides domestic and commercial removal and related services within the United Kingdom, including but not limited to packing, loading, transportation, unloading, and where agreed, assistance with arrangement of items.

2.2 The exact nature of the Services to be provided will be set out in the quotation or confirmation issued by the Company based on the information supplied by the Customer during the booking process.

2.3 Any services not expressly included in the quotation or confirmation shall be treated as additional services and may incur further charges.

3. Booking Process

3.1 Bookings may be made after the Customer has provided sufficient information about the properties involved, access conditions, parking arrangements, the nature and quantity of Goods, and any special requirements such as fragile items, heavy or bulky items, or time constraints.

3.2 The Company may prepare a quotation based on information supplied by the Customer and, where necessary, on a survey carried out by the Company in person or by remote assessment.

3.3 Quotations are usually provided on a fixed price basis or an hourly rate basis, as specified in the quotation. Quotations are valid for a period stated on the quotation or, if no period is stated, for 30 days from the date of issue.

3.4 A booking is only confirmed once the Customer has accepted the quotation or agreed rates and the Company has sent a written confirmation of the booking. Any indicative times or dates discussed are subject to availability until confirmation is issued.

3.5 The Customer is responsible for ensuring that all information supplied during the booking process is accurate and complete. The Company reserves the right to adjust charges or, if necessary, refuse or suspend Services if key information is found to be inaccurate or incomplete.

4. Customer Responsibilities

4.1 The Customer must:

a. Ensure adequate and lawful parking is available for the Company’s vehicles at all relevant Premises.
b. Obtain and pay for any necessary parking permits, suspensions, or permissions required for loading and unloading.
c. Ensure that the Premises are safe for the Company’s staff to access and work in, and that access routes are clear and suitable for the Goods and equipment to be moved.
d. Arrange and pay for any necessary permissions, permits, lift bookings, concierge approvals, or building management consents in good time before the Services are due to be provided.
e. Ensure that all Goods are ready for removal at the agreed time, unless packing has been agreed as part of the Services.

4.2 The Customer must not ask the Company to carry or handle any items that are prohibited by law or unsafe, including but not limited to explosives, firearms, ammunition, dangerous goods, flammable substances, live animals, perishable foods that may spoil during transit, or any items likely to cause damage to property or injury to persons.

4.3 If the Customer fails to fulfil these responsibilities, the Company may charge for any resulting delays, additional work, or costs, and may decline to carry certain Goods where it is unsafe or unlawful to do so.

5. Payments and Charges

5.1 Charges for Services will be as set out in the quotation or booking confirmation. Charges may be by fixed price, hourly rate, or a combination of both, and may include additional fees for travel time, congestion, tolls, charges for access restrictions, or out-of-hours work.

5.2 Unless otherwise agreed in writing, payment terms are as follows:

a. A deposit may be required to secure the booking, payable at the time of confirmation.
b. The balance of any fixed price Service is normally due before or on the day of the move, as notified in the confirmation.
c. For hourly rate bookings, payment may be required at the end of the job or in line with any prior written agreement.

5.3 The Company reserves the right to refuse to start or continue Services if payment has not been made in accordance with the agreed terms.

5.4 Where Services are provided on an hourly basis, charges will include all waiting time and any delays not caused solely by the Company.

5.5 If payment is not made when due, the Company may charge interest on overdue sums at the applicable statutory rate, and may recover all reasonable costs and expenses incurred in the collection of overdue amounts.

6. Cancellations, Postponements and Amendments

6.1 The Customer may cancel or postpone the Services by giving notice to the Company. Any such notice must be given as early as reasonably possible.

6.2 The Company may apply cancellation or postponement charges, which may include retention of any deposit and, where appropriate, a percentage of the agreed charges, depending on the notice period and any costs already incurred.

6.3 If the Customer significantly changes the date, time, address, volume of Goods, or scope of Services after the booking has been confirmed, the Company reserves the right to issue a revised quotation or adjust the charges, and to treat the original booking as cancelled if agreement on the revised booking cannot be reached.

6.4 The Company reserves the right to cancel or suspend the Services in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, road closures, industrial action, accidents, or other events that make performance unsafe or impossible. In such cases, the Company will seek to rearrange the Services at the earliest reasonable opportunity, and liability will be limited as set out in these Terms and Conditions.

7. Access, Parking and Delays

7.1 The Customer is responsible for ensuring that suitable parking is available as close as reasonably possible to the Premises. Any parking fines, penalties, or additional charges incurred as a direct result of insufficient or unlawful parking arrangements will be chargeable to the Customer.

7.2 If access to the Premises is restricted, unsafe, or significantly different from that described at the time of booking, the Company may make additional charges, or may choose not to proceed with some or all of the Services where it is impractical or unsafe to do so.

7.3 The Company is not liable for delays caused by circumstances outside its control, including but not limited to heavy traffic, congestion, parking restrictions, lift failures, or delays caused by third parties. Time estimates are provided in good faith but are not guaranteed.

8. Packing, Protection and Preparation of Goods

8.1 Where packing services are not included, the Customer is responsible for ensuring that all Goods are packed safely and appropriately for transport, using suitable cartons, wrapping, and protective materials.

8.2 The Company may decline to move Goods that are not properly packed or are in a condition that makes them unsafe to handle or transport.

8.3 Fragile or high value items must be clearly identified to the Company in advance. If special packing or handling is required, this must be agreed as part of the Services and may be subject to additional charges.

8.4 The Company will take reasonable care to protect Goods and Premises during the provision of the Services, including the use of coverings or protective materials where appropriate. However, the standard of liability remains as set out in section 10 of these Terms and Conditions.

9. Excluded Goods

9.1 The following items are excluded from the Services unless expressly agreed in writing in advance by the Company:

a. Jewellery, watches, precious metals, or stones of high individual value.
b. Money, cash equivalents, important documents, passports, or certificates.
c. Items of exceptional value, fine art, antiques, or collections beyond normal household value.
d. Animals, plants, or perishable foods that could deteriorate during transit.

9.2 If any excluded items are transported without the knowledge and written consent of the Company, the Company shall have no liability for any loss or damage to such items, regardless of cause.

10. Liability and Limitations

10.1 The Company will exercise reasonable care and skill in providing the Services. Liability for loss of or damage to Goods or property is limited as follows, unless a higher level of cover has been agreed in writing:

a. The Company is not liable for loss or damage that arises from inherent defects, pre-existing damage, or the natural characteristics of the Goods, including but not limited to wear and tear, deterioration, or fragility.
b. The Company is not liable for damage to Goods packed by the Customer unless there is clear evidence of mishandling by the Company.
c. The Company is not liable for any indirect or consequential loss, such as loss of profits, loss of use, or loss of enjoyment.

10.2 The Company will not be liable for loss or damage caused by fire, flood, war, terrorism, civil unrest, acts of government, or other events beyond its reasonable control.

10.3 The Customer must inspect Goods and Premises as soon as reasonably practicable after completion of the Services. Any visible damage alleged to have been caused by the Company should be reported to the Company as soon as possible, together with reasonable evidence and details.

10.4 Nothing in these Terms and Conditions shall limit or exclude liability for death or personal injury caused by the Company’s negligence, nor for any other liability that cannot be limited or excluded under applicable law.

11. Insurance

11.1 The Company maintains insurance in respect of its legal liabilities in connection with the Services, in line with industry practice.

11.2 This insurance does not replace the Customer’s own household or business insurance. The Customer is strongly advised to ensure that suitable cover is in place for the full value of the Goods and any specific risks associated with the move.

12. Waste, Disposal and Environmental Regulations

12.1 The Company is not a general waste carrier and will only remove items as part of a booked removal or related service. Any items that are to be disposed of must be clearly identified in advance.

12.2 The Company will comply with applicable waste and environmental regulations when disposing of unwanted items and may charge additional fees for disposal, recycling, or special handling, especially in relation to bulky, hazardous, or regulated items.

12.3 The Customer must not request the Company to dispose of items that are prohibited from normal waste streams, including but not limited to hazardous chemicals, oils, asbestos, medical waste, or any material that requires specialist handling and licensing.

12.4 Where the Customer requests disposal or recycling services, the Customer warrants that they have the right to authorise the disposal of the items concerned.

13. Storage and Holding of Goods

13.1 If Goods need to be held temporarily on a vehicle or in short term storage as part of the Services, they will be kept with reasonable care and security measures.

13.2 If longer term storage is required, it will be subject to additional terms and charges, which will be provided to the Customer in writing.

14. Complaints and Dispute Resolution

14.1 If the Customer has any concerns or complaints about the Services, they should contact the Company as soon as reasonably possible and provide details, including dates, locations, and any supporting evidence.

14.2 The Company will investigate complaints in a timely manner and seek to resolve issues fairly, either by rectification of the problem, an explanation, or where appropriate, financial compensation within the limitations set out in these Terms and Conditions.

15. Data Protection and Privacy

15.1 The Company will use personal information provided by the Customer only for the purposes of managing and delivering the Services, processing payments, and administering bookings.

15.2 The Company will take reasonable steps to protect personal data and will only share it with third parties where necessary for the performance of the Services, compliance with legal obligations, or with the Customer’s consent.

16. Amendments to Terms and Conditions

16.1 The Company may amend these Terms and Conditions from time to time. The version in force at the time of the Customer’s booking will apply to that booking and any resulting Services.

16.2 Any variation to these Terms and Conditions requested by the Customer will be effective only if agreed in writing by the Company.

17. Governing Law and Jurisdiction

17.1 These Terms and Conditions and any dispute or claim arising out of or in connection with them, or with the Services provided by the Company, shall be governed by and construed in accordance with the laws of England and Wales.

17.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

By confirming a booking with Movers Maida Vale, the Customer confirms that they have read, understood, and agree to be bound by these Terms and Conditions.